Refund & cancellation policy

1. Who this policy is from

This policy is set by Dr. Kabir Mehta. Payments for our services are received by Dr. Kabir Mehta through a licensed payment aggregator, and Dr. Kabir Mehta alone is responsible for refunds.

2. Cancelling or rescheduling

You can cancel or reschedule an appointment free of charge up to 2 hours before its start time, from your account or by contacting us.

Cancellations later than 2 hours before the appointment, and missed appointments, are not refundable unless we agree otherwise.

3. If we cancel or change your appointment

If we cancel your appointment, or the practitioner becomes unavailable, you can choose another time or a full refund of that service.

4. How refunds work

Refunds are made for the full amount paid for the service concerned (no partial refunds of a service), to the original payment method. Once a refund is initiated it usually reaches you within 3–5 working days, depending on your bank. Payments made at the clinic counter are refunded at the counter.

5. Our technology provider, HoneyHealth

This website, online booking, payments interface, patient account and related software are provided to us by HoneyHealth, a technology provider. HoneyHealth operates this technology on our behalf and on our instructions only.

HoneyHealth is not a healthcare provider. It does not provide medical advice, diagnosis or treatment, does not employ, supervise or choose our practitioners, does not set our fees, does not receive or hold your payments, and is not a party to the agreement between you and Dr. Kabir Mehta.

Dr. Kabir Mehta alone is responsible to you for the healthcare services we provide, our fees, payments, refunds, your personal data and the handling of any request or complaint. Please contact us, not HoneyHealth, about anything to do with your care, bookings, payments or data. HoneyHealth will redirect any such request it receives to us.

6. Questions and disputes

If you have a question about a payment or refund, contact us first. Contact: +91 98765 43210 (Front desk is open Mon–Fri, 10 AM–7 PM.) or our Grievance Officer, Dr. Kabir Mehta, Proprietor (email care@mehtaskinclinic.in, phone +91 98765 43210).