Contact & grievance

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Contact & grievance

How to reach Rao Family Clinic, and how to raise a complaint with our Grievance Officer.

Effective 1 October 2026

1. Contact us

Phone: +91 98765 43210. WhatsApp: +91 98765 43210. Reception is open Mon–Sat, 9 AM–8 PM. Requests get a reply within 4 working hours.

Koregaon Park: 12 Lane 5, North Main Rd, Koregaon Park, Pune 411001 (Mon–Sat · 9 am – 8 pm).

Kharadi: 2nd floor, Eon Plaza, Kharadi Bypass Rd, Pune 411014 (Tue, Thu, Sat · 11 am – 8 pm).

In an emergency, call 108.

2. Grievance Officer

For complaints about our services, bookings, payments, refunds or your personal data, contact our Grievance Officer: Meera Kulkarni, Practice Manager.

  • Email: grievance@raofamilyclinic.in
  • Phone: +91 98765 43210
  • Address: 12 Lane 5, North Main Rd, Koregaon Park, Pune 411001
  • Hours: Mon–Sat, 10 am – 6 pm

3. How we handle your complaint

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it. Please include your name, mobile number, appointment or order details and what you would like us to do.

If you are not satisfied with our response, you may approach the Data Protection Board of India for privacy matters, or the consumer commission for consumer disputes.

4. Company details

Rao Family Clinic LLP (Limited liability partnership), registered at 12 Lane 5, North Main Rd, Koregaon Park, Pune 411001. GSTIN 27AAPFR1234K1Z5.

5. Our technology provider, HoneyHealth

This website, online booking, payments interface, patient account and related software are provided to us by HoneyHealth, a technology provider. HoneyHealth operates this technology on our behalf and on our instructions only.

HoneyHealth is not a healthcare provider. It does not provide medical advice, diagnosis or treatment, does not employ, supervise or choose our practitioners, does not set our fees, does not receive or hold your payments, and is not a party to the agreement between you and Rao Family Clinic LLP.

Rao Family Clinic LLP alone is responsible to you for the healthcare services we provide, our fees, payments, refunds, your personal data and the handling of any request or complaint. Please contact us, not HoneyHealth, about anything to do with your care, bookings, payments or data. HoneyHealth will redirect any such request it receives to us.