Terms of use

1. About these terms

This website is operated by Rao Family Clinics LLP, trading as Rao Family Clinics ("we", "us", "our"), registered at 12 Lane 5, North Main Rd, Koregaon Park, Pune 411001. These terms apply when you use the website, create an account or book, pay for or receive our services. By doing so you agree to them, to our Privacy policy and to our Refund & cancellation policy.

2. Our services and responsibility

All consultations, tests, procedures and other healthcare services offered on this website are provided by Rao Family Clinics LLP and its registered practitioners. Rao Family Clinics LLP is solely responsible for those services, including medical advice, diagnosis and treatment, the qualifications and registration of our practitioners, fees and pricing, scheduling, delivery of services, health records and refunds.

3. Not for emergencies

This website is not for medical emergencies. In an emergency, call 108. If you think you have a medical emergency, call 108 or 112 or go to the nearest hospital immediately.

4. Your account

You must be 18 or older to create an account. You sign in with a one-time password sent to your mobile number; keep your phone and account secure. You may book for family members, including children, only if you are authorised to do so. Please give accurate information; your care may depend on it.

5. Bookings and payments

A booking is confirmed only after your payment succeeds. Fees are shown before you pay and include applicable taxes unless stated otherwise. All times are Indian Standard Time.

Payments are processed by a licensed payment aggregator and received by Rao Family Clinics LLP. Practitioner availability can change; if we need to reschedule or cancel your appointment, we will offer another time or a refund under our Refund & cancellation policy.

6. Video consultations

Video consultations follow the Telemedicine Practice Guidelines, 2020. By starting one you consent to being consulted remotely. The practitioner decides whether a remote consultation is appropriate and may ask you to visit in person. Some medicines cannot be prescribed remotely. You are responsible for a private setting and a working connection.

7. Family membership

Membership plans are offered by Rao Family Clinics LLP on the benefits, price and period shown on the membership page. A membership is for the people named on it and cannot be transferred.

• A visit is counted when your 4-digit code is confirmed at check-in, not when you book.
• Cancel up to 2 hours before at no cost.
• Unused visits don’t carry over to the next year.
• Extra visits beyond your plan are charged at a member rate of ₹500.

8. Health information on this website

Articles and general health information on this website are for education only. They are not a substitute for a consultation with a qualified practitioner about your own situation.

9. Acceptable use

Do not misuse the website: no false bookings, impersonation, unlawful or abusive content, attempts to access other people's data, or interference with its security or operation. We may suspend accounts that do.

10. Content and software

The content on this website belongs to Rao Family Clinics LLP or its licensors, and the software belongs to our technology provider. You may use them only to access our services.

11. Our technology provider, HoneyHealth

This website, online booking, payments interface, patient account and related software are provided to us by HoneyHealth, a technology provider. HoneyHealth operates this technology on our behalf and on our instructions only.

HoneyHealth is not a healthcare provider. It does not provide medical advice, diagnosis or treatment, does not employ, supervise or choose our practitioners, does not set our fees, does not receive or hold your payments, and is not a party to the agreement between you and Rao Family Clinics LLP.

Rao Family Clinics LLP alone is responsible to you for the healthcare services we provide, our fees, payments, refunds, your personal data and the handling of any request or complaint. Please contact us, not HoneyHealth, about anything to do with your care, bookings, payments or data. HoneyHealth will redirect any such request it receives to us.

12. Limitation of liability

Our practitioners exercise independent professional judgement. To the maximum extent permitted by law, Rao Family Clinics LLP is not liable for indirect or consequential loss, or for interruptions of the website beyond our reasonable control, and the website is provided "as is".

To the maximum extent permitted by law, HoneyHealth has no liability to you in connection with our healthcare services, fees, payments or refunds, which are the sole responsibility of Rao Family Clinics LLP.

Nothing in these terms limits any liability that cannot be limited under applicable law, including your rights under the Consumer Protection Act, 2019.

13. Changes

We may update these terms. The version on this page, with its effective date, applies to bookings made after it is published.

14. Governing law

These terms are governed by the laws of India. Subject to your statutory rights as a consumer, the courts at Pune have jurisdiction.

15. Contact and grievances

Contact: +91 98765 43210 (Reception is open Mon–Sat, 9 AM–8 PM. WhatsApp is answered on Sundays too.) or our Grievance Officer, Meera Kulkarni, Practice Manager (email grievance@raofamilyclinics.in, phone +91 98765 43210).